Strategic Influence for Human-Centered Leaders

About this event

**Tuesday, October 20th, 6:00-8:00 PM EDT** **Presentation & Discussion** **Strategic Influence for Human-Centered Leaders** Presented by Misha Energí **Event Description** As service designers mature into senior leadership, our mandate shifts from advising on customer experience to defending headcount, budget, and bottom-line impact. This transition can feel jarring: leadership politics often seem counter to our core values like empathy and collaboration, while our classic defense, “the work sp